Terms and Conditions

General Terms and Conditions for Shopping on the SIA KoraCloud Website (Distance Contract)

1. General Provisions

1.1. These general terms and conditions for shopping on the SIA KoraCloud website (hereinafter – Agreement) set forth the conditions for the online purchase of goods applicable to buyers (hereinafter – Buyer) who purchase goods on the online platform https://shop.koracloud.lv (hereinafter – Online Store).

1.2. Trade of goods in the Online Store is provided by SIA KoraCloud, registration number 40203638511, legal address Satiksmes iela 45-13, Jelgava, LV-3007, e-mail: info@koracloud.lv  (hereinafter – SIA KoraCloud).

1.3. The Buyer is a natural or legal person who uses the E-store and makes or could potentially make a purchase of goods. The Buyer can be both a consumer within the meaning of the Consumer Rights Protection Law and a person who is not a consumer. The provisions of Sections 5 and 6 of the Agreement do not apply to Buyers who are not consumers within the meaning of the Consumer Rights Protection Law.

1.4. SIA KoraCloud reserves the right to unilaterally amend, correct, or supplement the terms of the Agreement. The current version of the Agreement is available on the SIA KoraCloud website: https://KoraCloud.lv.

 

2. Placing an Order and Payment

2.1. The Buyer places an order in the Online Store by providing the necessary information. The agreement between the Seller and the Buyer is concluded at the moment the Buyer has placed the order and received an order confirmation. Prices of goods are indicated in euros (€). Payment is made using the payment methods available in the Online Store.

2.2.  The purchase can be paid for by choosing the following payment methods provided by the payment platform makecommerce.lv, Maksekeskus AS: 

2.2.1.  Latvian internet bank payments: Swedbank, SEB, Citadele and Luminor;

2.2.2.  Lithuanian internet bank payments: Swedbank, SEB and Luminor;

2.2.3.  Estonian internet bank payments: Swedbank, SEB and Luminor;

2.2.4.  Visa/Mastercard card payments.

2.3. The Buyer acknowledges that personal data required for making payments is transferred to the licensed payment institution Maksekeskus AS.

2.4. By making payment, the Buyer confirms that they have read and agree to the terms of this Agreement. The Buyer undertakes to make payment for the goods in accordance with the payment terms, observing them and the legislation of the Republic of Latvia.

2.5. If the Buyer fails to fulfill their obligations, the Seller has the right to immediately and without prior notice restrict or terminate cooperation with the Buyer.

2.6. Payment is considered completed as soon as SIA KoraCloud receives it in its settlement account.

2.7. SIA KoraCloud is entitled to cancel any purchase if there is suspicion of a potentially fraudulent nature of the transaction. For such criminal activity, a person may be held liable in accordance with the Criminal Law of the Republic of Latvia.

2.8. The Buyer certifies and undertakes to ensure that all payments for goods are made using financial funds of legal origin, and that the execution of the transaction complies with the requirements of the regulatory acts of the Republic of Latvia, including regulatory acts regulating the field of prevention of money laundering and terrorism and proliferation financing.

3. Goods

3.1. Characteristics, specifications, and prices of goods and services are indicated in the Online Store in the selection window of each respective item.

3.2. Product images in the Online Store are for illustrative purposes; SIA KoraCloud cannot guarantee that the Buyer's device screen will accurately reflect the colors of the Goods, and the Buyer understands and accepts that the goods may insignificantly differ from their images. SIA KoraCloud is not responsible for the fact that the goods may not correspond to the actual size, shape, and color in terms of their color, shape, or other parameters due to the display properties used by the Buyer.

3.3. All goods offered in the online store are available, but in case it is not possible to sell the ordered goods, SIA KoraCloud will immediately inform the Buyer via e-mail or other means of communication, and the order for such goods will be canceled.

4. Delivery

4.1. Goods are delivered to the parcel locker chosen by the Buyer. Delivery costs and terms are indicated during the ordering process. 

4.2. Goods are delivered to the following countries: Latvia, Lithuania, Estonia. Purchased goods are delivered using Omniva and DPD delivery service providers. All fees and taxes that must be paid to receive the shipment at the delivery destination must be covered by the Buyer. Delivery costs are displayed before order confirmation. Purchased goods are delivered to the address indicated by the Buyer within 2–5 working days. In exceptional cases, by informing the client, the goods are delivered taking into account information provided by delivery services, but no later than 10 working days within Latvia, and no later than 20 working days within Lithuania and Estonia. In case delivery cannot be performed due to objective reasons beyond the control of SIA KoraCloud, SIA KoraCloud will refund the amount paid for the goods to the Buyer. 

5. Right of Withdrawal

5.1. The Buyer, as a consumer who has purchased goods in the Online Store, has the right to withdraw from a distance contract for the purchase of goods within 14 days without giving any reason. The withdrawal period expires after 14 (fourteen) days from the day the Buyer has acquired possession of the purchased goods.

5.2. To exercise the right of withdrawal, the Buyer must inform SIA KoraCloud of the decision to withdraw from the distance Agreement for the purchase of goods with an unambiguous statement containing identifying information about the Buyer (name, surname, e-mail address) and information about the purchased goods (name, price, quantity, purchase/receipt date). The Buyer may submit a free-form notice regarding the exercise of the right of withdrawal.

5.3. The notice of withdrawal can be submitted to SIA KoraCloud in the following ways: 

5.3.1. by sending by post to the address Satiksmes iela 45-13, Jelgava, LV-3007;

5.3.2. in electronic form by sending to the SIA KoraCloud e-mail address  info@koracloud.lv;

5.4. The withdrawal period is considered observed if the notice of the exercise of the right of withdrawal is sent before the expiration of the withdrawal period.

5.5. The Buyer without undue delay, but no later than 14 (fourteen) calendar days after sending the notice of the exercise of the right of withdrawal, shall send the goods back to SIA KoraCloud through a postal service to the address Satiksmes iela 45-13, Jelgava, LV-3007, or by using a delivery service provider by choosing any parcel locker within the borders of Jelgava. The deadline is considered met if the Buyer sends or hands over the goods back before the expiry of the 14-day period. The Buyer bears the direct costs associated with returning the goods. To agree on another method of returning the goods and in case of questions, the Buyer shall contact SIA KoraCloud via e-mail: info@koracloud.lv or by phone: +371 20419836, indicating the order number and date.

5.6. The goods must be undamaged, have not lost their appearance, and must be unused. If the product is damaged, has lost its original appearance, is lost in part, the original packaging is lost, or its packaging is significantly damaged, SIA KoraCloud is entitled not to issue a refund or to issue a partial refund.

5.7. SIA KoraCloud reserves the right to refuse to accept goods that are damaged, used, or not in a complete set.

5.8. In the event that the Buyer exercises the right of withdrawal set out in this agreement and clause 5.6 of this Agreement is observed, SIA KoraCloud will refund to the Buyer all payments received from the Buyer for the goods without undue delay and in any case no later than 3 days from the day the goods are received back. 

5.9. SIA KoraCloud is entitled to withhold the refund until it has received the goods back. 

5.10. The refund will be made using the same means of payment that the Buyer used for the initial transaction, unless the Buyer has expressly agreed otherwise. In any case, no fees will be charged to the Buyer in connection with such refund.

6. Non-conformity of Goods

6.1. If the Buyer is a consumer within the meaning of the Consumer Rights Protection Law, the Buyer is entitled to file a claim regarding the non-conformity of the goods to the terms of the distance contract within 2 (two) years from the day of receipt of the goods. The Buyer shall submit a claim application to SIA KoraCloud within 2 (two) months from the day they discovered the non-conformity of the goods to the terms of the Distance Contract by sending a free-form application containing identifying information about the Buyer (name, surname, e-mail address) and information about the non-conforming goods.

6.2. A Buyer who has been sold goods not conforming to the terms of the distance contract may make one of the following claims:

6.2.1. to remedy the non-conformity of the goods free of charge and within a reasonable time;

6.2.2. to exchange the goods for the same or equivalent product that would ensure conformity with the terms of the Distance Contract;

6.2.3. to cancel the Distance Contract and refund the amount paid for the goods;

6.2.4. to proportionately reduce the price of the goods.

 

6.3. SIA KoraCloud provides a written response to the Buyer's complaint in the order and timeframe specified by the Consumer Rights Protection Law, within 15 working days.

6.4. The SIA KoraCloud provider may refuse to remedy the non-conformity of the goods to the terms of the distance contract or to exchange the goods if it is impossible or would cause costs that are not proportionate, taking into account the value of the goods without non-conformity and the significance of the non-conformity. 

6.5. In the event that the Buyer has requested cancellation of the Agreement in the case specified in clause 6 of this Agreement, the Buyer shall return the goods to SIA KoraCloud, which covers the shipping costs, and SIA KoraCloud refunds the amount paid for the goods to the Buyer at the moment the goods are received or when the consumer has submitted proof that the goods have been sent back. The refund will be made using the same means of payment that the Buyer used for the initial transaction, and the Buyer undertakes to clearly indicate the details.

6.6. If the non-conformity of the goods to the terms of the distance contract is insignificant and cannot significantly affect the Buyer's ability to use the goods, the Buyer cannot demand that the Seller cancel the Agreement and refund the full amount paid for the goods.

7. Processing of Personal Data

7.1. The Buyer's personal data is processed for the purposes of order fulfillment and fulfillment of obligations established in regulatory acts. More information is available in the Privacy Policy. The Buyer acknowledges that the Online Store processes only those personal data which the Buyer has entered when ordering goods, such as name, surname, e-mail, etc. The Online Store transfers personal data to transport service provider(s) to ensure the delivery of goods.

8. Dispute Resolution

8.1. In case of questions or disagreements, the Buyer is invited to contact SIA KoraCloud by submitting an appropriate application, indicating the Buyer's identifying data and the justification of the application. The application shall be sent to the legal address of SIA KoraCloud or electronically, with a secure electronic signature, to the e-mail info@koracloud.lv.

8.2. If the dispute cannot be resolved mutually, the Buyer has the right to contact the Consumer Rights Protection Center (Brīvības iela 55, Centra rajons, Riga, LV-1010), e-mail: pasts@ptac.gov.lv. If disagreements cannot be resolved, all disputes arising between the Buyer and SIA KoraCloud are to be resolved in accordance with the regulatory acts of the Republic of Latvia in the court of the Republic of Latvia.

9. Other Provisions

9.1. It is prohibited to use purchased goods for commercial purposes, including advertising or marketing campaigns, without the written permission of SIA KoraCloud. Resale of goods is prohibited.

9.2. The Agreement enters into force when the Buyer has confirmed the order and remains in force until the full fulfillment of the obligations set out in the Agreement.

9.3. The Agreement is drawn up in Latvian and English. In case of contradictions or differences in interpretation between language versions, the version of the agreement in the Latvian language shall prevail.